Thursday, April 19, 2012

LESSONS IN LEADERSHIP -- In my INFOSEC Shop we have few rules, but the ones we have are iron clad: (1.) No F.U.D., ever; (2.) if you don't have a business driver, then it's a Science Fair Project and we don't do that; (3.) if you can't take the time to refine your requirements, we have a problem; (4.) everyone in the INFOSEC team is a customer service professional first, if the CISO can go to an employees desk to answer questions, you better believe you can too. Our customer service mindset is a non-negotiable condition of employment, if you can't live it, you won't be happy here, and I want my folks happy here. It's no secret that I have a military background. Some would say that that has a downside in the Corporate Boardroom, I'm not sure that I agree. It teaches you how to lead people, NOT manage people. You can manage resources: budget; widgets; time but not people. People are smart, they will allow themselves to be lead, by a leader that they respect. If they don't respect you, they will fight you, passive aggressive behaviors will set in and then comes entropy. As a leader, you cannot be the sheepdog with your people, you need to be the wolf. If you have people that cannot be motivated, you need to cull the heard or the other people will notice and know that you are weak and tolerant of non-performers. Every non-performer makes the workload of each performer that much harder. Tolerating sub-par performance creates a poor work environment for your team. Remember why, you, the leader were hired, to deliver RESULTS, not to molly coddle under achievers. Granted, there is probably a seat for everyone at the great banquet table that is any large Corporation, let the under achievers migrate to, say, the HR Department?

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