Failure...how best to manage the possibility, failures plague the IT / Business interface...you must have an IT Program Management Office to manage the four types of IT work:
(1.) Business Sponsored Project Work
(2.) IT Sponsored Project Work
(3.) Keep the Lights On [KLO] Work
(4.) Unplanned Work [the killer]
Depending on who you ask, anywhere between 40 and 70% of IT projects end in missed requirements (failure).
How best to manage the IT / Business interface to ensure project success, as measured by the business? Smart leaders let the IT PMO manage their IT investments.
Gene Kim of Tripwire fame started the dialog with his ground breaking book, "The Phoenix Project", the next phase of evolution should be a much wider adoption of the Program Management Office to actively manage the IT / Business interface and forever return IT to being a servant of the Business...
Gene Kim's excellent book, the "Phoenix Project"
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